Privacy Policy

Collection of information in the website and application ” DUAA BRAND” We collect the following information from users of our website and the application : name, address and mobile number when making an order, in addition, we collect information related to previous orders, non-personal information, demographic information and other information that does not reveal your identity is also collected.

Use of your information

Mobile number

The mobile number is shared with a third-party text messaging service to execute alerts or announcements via the following sender names:

The sender’s name (ZeSTORE) for receiving login verification messages.

The mobile number is also shared with third parties ( shipping and delivery service companies ) to deliver shipments to you.

E-mail address

We ask you to provide us with your email address, which can be added or updated from your page ( My Account) to communicate with you.we may use your email address and other contact information that you provide to us to confirm your order and inform you in case of a problem with the order. we also use this information to facilitate improving our services, communicating with you and complying with any legal requirements. This information may be disclosed to our employees and to all those involved in the execution of your order or to analyze and support your use of the site or application. We do not sell and will not disclose your personal contact information to third parties other than as specified in this privacy policy without your permission or being obliged to do so (for example, if we need to do so by court order or for the purposes of preventing fraud or any other crime).

Personal information

Personal information during the execution of the order includes name, address and other similar information used to identify you to complete the order is shared with our branches and with shipping and delivery companies when executing your order, it is also used to inform you about the status of your order, personal information will not be shared with any of our business partners, associates or other services that we benefit from without your permission and will be treated confidentially and will not be disclosed to third parties, unless we are obliged to do so by applicable legislation or in accordance with this Privacy Policy

Payment methods

When you place an order through the website or application, you are required to choose a payment method. We do not store or store your credit card / Mada, STCPay or ApplePay information, as we direct you during payment to a third party in an encrypted format under the regulations and applications accepted locally and globally during the execution of the order, taking full care to maintain security measures regarding your payment information.

All credit/debit cards' details and information will NOT be stored, sold, shared, rented or leased to any third parties
https://duaabrand.com/ will not pass any debit/credit card details to third parties
https://duaabrand.com/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (https://duaabrand.com/) cannot guarantee the security of any information that is disclosed online
The https://duaabrand.com/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

Marketing

We do not sell your personal information to third parties for marketing purposes. They are used by US only in accordance with this Privacy Policy and if you do not want to receive marketing communications from us or participate in our advertising customization programs, you simply need to inform us by contacting us.

Do we disclose your personal information

We may disclose your personal information to our employees and not to any other party. We may disclose your information when necessary to protect our legal rights in the event that the information relates to actual or even threatened harmful behavior, or we have a good faith belief that this action is necessary for the following: – Comply with the requirements of the law or comply with government orders, court decisions or legal procedures submitted to us – To protect and defend our property or other rights or the rights of our customers. This includes the exchange of information with other companies and institutions to protect against fraud and protect against credit risk.

Protecting your personal information

Our website contains secure pages to collect information about the user and the most important data is stored in encrypted form. We use various technical and administrative practices to help protect the confidentiality, security and integrity of the data stored in our system, and we also use organizational, technical and administrative measures to the extent possible to protect the information that is under our control. Unfortunately, the transmission of data over the internet or the data storage system cannot be guaranteed to be 100% secure. Please do not send sensitive information to us. If you have reason to believe that your communication with us is no longer secure (for example, if you feel that the security of any account you have with US has been compromised), you should immediately inform us of the problem by contacting us .

Modification of the Privacy Policy

We may change the Privacy Policy at any time by posting the new version on the website and application