The expected time span for reporting the services ordered to be cancelled and the conditions under which cancellation will be allowed. Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
Refunds will be done only through the Original Mode of Payment
User responsibilities
-You may not use the site or the application for any illegal or unauthorized purpose, including without limitation distributing any objectionable materials to the site or the application, sending materials that violate applicable regulations, religions, creeds, doctrines or morals, causing damage to the site or the application, hindering it or reducing its operation by changing the software, sending any information or programs that may damage information or software on the devices of other users or customers, or attempting unauthorized access to this site or the application or to the networks connected to it, by hacking or tricking or any other similar means and is obliged to compensate us for all material losses In the event that the user or the customer does not comply with this
– The user or client undertakes not to use our services for any commercial or advertising purposes without obtaining consent from us.
– The user or the customer may not send any messages that are threatening, immoral, racist or contrary to laws or regulations, and any correspondence, addresses or names should not be contrary to the regulations and public morals.
– The user or client is obliged not to harass or threaten other users, or any of the employees of DUAA BRAND and we have the right to refrain from providing any service in the event that the user violates this.
– The user or client is obliged not to send any information that is legally prohibited, and not to register and misuse any personal information belonging to others.
– The user or customer is responsible for all types of actions performed through his account, not using the site or application for illegal purposes, not doing any commercial activities other than authorized use, not copying any content, including without limitation the content of the site or application, for republication in print or online, not trying to obtain unauthorized access to the systems of other devices from or through the site or application, not interfering with the use of another person or other parties to the site or application, not downloading or transferring viruses or other harmful, disruptive or destructive files to the site or application.
– All users or customers who are minors (under the age of 18) must obtain permission from their guardian, and they are supervised directly by their guardian when using the site or application, if you are a minor, your guardian must read and agree to this agreement before you use the site or application.
– The customer is solely responsible for any losses that may arise from any false information or insufficient information.
– Although we follow the highest recognized technical standards for data preservation, the customer is solely responsible for all personal data that he mentions while using the services of the DUAA BRAND website or application. we are not responsible for any damages that may arise from reading data belonging to any users or customers by any unauthorized individuals. we are not responsible for any unauthorized access or in any other way other than those specified by the website or application.
